Moving the Support Platform (Effective 22nd April 2025)
HubSpot is now the portal for customers to contact the UNIwise Support Team. All users with access to the existing Zendesk platform have received an email from HubSpot with instructions on creating their user account. Please go to help.wiseflow.net to raise tickets. Articles will remain in this space until 01 July 2025.
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Introduction to WISEflowInformation and guidance on how to implement WISEflow at your institution.
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ParticipationSupport articles relating to the Participant role in WISEflow.
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AuthoringSupport articles relating to the Author role in WISEflow.
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Marking and ReviewingSupport articles relating to the Assessor and Reviewer roles in WISEflow.
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Managing and InvigilationSupport articles relating to the Manager and Invigilator roles in WISEflow.
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Licence Administration and SupportSupport articles relating to the Licence Administrator and Supporter roles in WISEflow.
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Authentication SystemsThe authentication systems that are available to add to your licence.
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Integrations and APIAll integrations that are set up with WISEflow including our API.
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Service Terms and Policies
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AnnouncementsNews from WISEflow and release notes until April 2023.
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Known System Issues and Incident reportsIf something happens we will tell you. Find the issues and reports here.