When you copy values into the WISEflow import users Excel template, the formatting data can be copied too in some cases. This can lead to incorrect interpretation of the fields in the template by the WISEflow function when importing users.
To be sure that only the pure text values are copied into the Excel template, the following procedures should be followed (example for Mac):
Copy the desired data from the original Excel sheet with user lists.
Mark the first field in the user list. Select "Paste Special" from the drop-down menu "Edit".
Depending on the source of the copied content, you will get different "Paste special" options.
If available, select "Unicode Text" from the "Paste as:" menu and click OK.
This procedure should remove all formatting that might trouble the importing function of WISEflow. Save the template and upload on the "Manage users" page of the License administrator page.
The procedure is very similar for Windows. If you are experiencing further issues, you can consult Microsoft Excel support pages for guides to Excel.