Delete users from WISEflow

There are two ways that you can delete a user from your licence, as License administrator or as Extended Supporter. 

Licence administrator: Manage users

1. In the Licence administrator section, click the button "Manage users".

2. Download the Excel list of all users on the licence. Tick off "All users" and click "Download".

3. Press CTRL-F (Windows) or CMD-F (Mac) to open the search bar. Search for the user(s) that you want to delete.

(CMD/CTRL-B if your Microsoft Office is set to Danish)

4. Insert an "X" in the column "Delete" in the row of the user(s) you want to delete.

5. Save the excel-file ( CMD/CTRL-S ) when you have made the necessary changes.

6. Upload the changed Excel file on the Wiseflow "Manage users" page. 

Note: The downloaded file is only valid for upload for 30 days or until it has been uploaded once.

7. Below, the system calculates the valid changes that have been done to the Excel file. Click "Save changes" to commit the changes and delete the users.

Extended Supporter: Edit user

If you have the Extended Supporter role, you can delete users by editing them individually.

1. In the Supporter section > Search user, search for the specific user that you want to delete. Press  to edit the user. If this button is not present, then your role does not grant you the privileges to edit users.

Note: The system is very sensitive to your search terms. The easiest way to find a specific user is to search for their email address, as this is much more likely to be unique and give you the correct search results.

2. In the bottom-left side of the resulting page, press "Delete user".