WISEflow comes with eight default user roles which have different tasks. An exam process goes from setting up the flow to the assessment of the submission. The process can include all roles and the roles working together. The institution can decide to moderate or combine roles, and the rights and privileges of each role can be individually customised and configured.
This is an overview of the roles in WISEflow:
- A manager can set up an exam manually or by means of data pulled from a student information system or LMS, e.g. SITS.
- The manager can adjust any part of an exam (what type, which time, where etc.), as well as allocate participants, authors, internal and external assessors, reviewers, invigilators, co-managers etc.
- The manager uploads exam questions, materials, and regulations for the exam (assignment/exam questions, curriculum, rubric etc.).
- The manager can change the configurations for all or for individual participants.
- The manager can export assessments to external systems.
- Participants can participate in the exams to which they have been allocated. Additionally, participants can see any feedback, either given automatically or by the assessor, in relation to a submission, as well as access all the submission they have handed in over time (if made available by the manager/institution).
- Participants have access to demo exams that can also test their computer equipment for compliance. To ensure transparency and fairness throughout the examination process, the participant is also able to request explanations about assessments as well as file an official complaint through WISEflow.
- The author can build interactive tests with more than 50 question types ranging from simple multiple-choice, fill-in-the-blank, matching, short and long answer to advanced maths and graph questions.
- Exam questions can be shared, drawn from a content bank, or imported into a test and can thus be co-created by several authors. If allocated, the author can also submit the test or assignment for an exam.
- There are roles for both internal and external assessors without restrictions on the number of assessors.
- An assessor can assess appointed participants’ submissions.
- The assessor can assess submissions online using the built-in assessor tool, give comments, feedback, points/scores, as well as access plagiarism reports, distribute marks based on points, and file and export a final mark to an LMS or SIS.
- The assessor has access to a demo exam for trying out all the tools.
- An external assessors can use the single sign-on from their own institutions in most cases.
- An external assessor can get an overview of all assigned flows across institutions.
- An invigilator can monitor one or several exams live (using the flow monitor) as well as register participants showing up for exams.
- The invigilator has access rights to help participants in lock-down mode, enter invigilator password upon entrance or exit of exams, as well as accessing detailed and live log data on each participant in the appointed exams (for monitoring foul play etc.).
- The invigilator can also grant extra time for the participants.
- A reviewer has a ‘read and view’ only role. This means that they, like an assessor, can read and view all information, materials, and submissions from appointed participants and exams, but without the possibility of altering, assessing and marking.
- A licence administrator has the right to control the WISEflow licence of an institution.
- The licence administrator can set default values on several settings as well as manage the overall aspects of the licence, e.g. bulk import users, change users, set privileges and role of users etc.
- The licence administrator can also (if given the right) gain access to another user’s account to act on behalf of the user.
- The licence administrator also has access to detailed log data, statistics on the licence, change the overall notifications sent from WISEflow to the users on the licence, set up a licence-specific support page to be accessed by the users on the licence.
- The licence administrator role is given by WISEflow Customer Service.
- The supporter (and extended supporter) roles can be granted by the licence administrator. Privileges for the support tool include searching for users on the licence and logging in as users on the licence to help them with various troubleshooting tasks.
- The extended supporter has all the privileges granted to the supporter with the addition of more detailed examination overviews on the entire licence and the ability to edit user credentials and to add users to the licence.