WISEflow comes with eight default user roles which has different tasks. An exam process goes from setting up the flow to the assessment of the paper. The process can include all roles and the roles working together. The institution can decide to moderate or combine roles. The rights and privileges of each role can be individually customised and configured.
This is an overview of the roles in WISEflow:
- A manager can set up an exam manually or by means of data pulled from a student information system or LMS, e.g. SITS.
- The manager can adjust any details of an exam (what type, which time, where etc.), as well as allocate participants, authors, internal and external assessors, reviewers, invigilators, co-managers, etc.
- The manager uploads exam questions, materials, and regulations for the exam (assignment/exam questions, study program, rubric etc.).
- The manager can change the configurations for all or individual participants.'
- The manager can export assessments to external systems.
- Participants can participate in the exams to which they have been allocated. Additionally, participants can see any feedback, either given automatically or by the assessor in relation to an exam paper, as well as access all their exam papers handed in over time (if made available by the manager/institution).
- Participants have access to demo exams that can also test their computer equipment for compliance. To ensure transparency and fairness throughout the examination process, the participant is also able to request explanations about marks as well as file an official complaint through WISEflow.
- The author can build interactive tests with more than 50 question types ranging from simple multiple choice, fill-in-the-blank, matching, short and long answer to advanced math and graph.
- Exam questions can be shared, drawn from a content bank, or imported into a test and can thus be co-created by several authors. If allocated, the author can also submit the test or assignment for an exam.
- There are roles for both internal and external assessors and without restrictions on the numbers.
- An assessor can assess appointed participants’ exam papers.
- The assessor can assess exam papers online using the built-in assessor tool, give comments, feedback, points/scores, as well as access plagiarism reports, distribute marks based on points, and file and export a final mark to an LMS or SIS.
- The assessor has access to a demo exam for trying out all the tools.
- An external assessors can use the single sign-on from their own institutions in most cases.
- An external assessor can get an overview of all assigned flows across institutions.
- An invigilator can monitor one or several exams live (using the flowmonitor) as well as register participants showing up for exams.
- The invigilator has access rights to help participants in lockdown mode, enter invigilator password upon entrance or exit of exams, as well as accessing detailed and live log data on each participant in the appointed exams (for monitoring foul play etc.).
- The invigilator can also grant extra time for the participants.
- A reviewer has a ‘read and view’ only role. This means that they can read and view all information, materials, and exam papers from appointed participants and exams, but without the possibility of altering, assessing and grading.
- A licence administrator has the rights to control an institution's WISEflow licence.
- The licence administrator can set default values on several settings as well as manage overall aspects of the licence, e.g. bulk import users, change users, set privileges and role of users etc.
- The licence administrator can also (if given the right) gain access to another user’s account to act on behalf of the user.
- The licence administrator also has access to detailed log data, statistics on the licence, change the overall notifications sent from WISEflow to the users on the licence, set up a licence-specific support page to be accessed by the users on the licence.
- The licence administrator role is giving by WISEflow Customer Service.
- The supporter (and extended supporter) roles can be granted by the licence administrator. Privileges for the support tool include searching for users on the licence and logging in as users on the licence to help them with various troubleshooting tasks.
- The extended supporter has all the privileges granted to the supporter with the addition of more detailed examination overviews on the entire licence and the ability to edit user credentials and to add users to the licence.