Here you can find help for some of the issues you might experience with the message centre.
A single user did not receive the message
Please have the user go through the Email: If you do not receive an email from WISEflow article to make sure their account is set up to receive messages.
If everything is okay with the users account, then it may have been due to the user have been added after the message was sent. Once a message is sent, newly added users to the flow will not receive a copy of that message.
A message was not sent to group of users
If a whole group of users didn't receive a message, then it may have been deactivated by a manager. In the message centre a deactivated message will show with strike through on the text and a warning icon.
To activate the message again, you can click the button with the 3 lines and activate the message in the new window.
Note: Reactivating a message after it should have been sent, will not send the message.
A message is not shown in the message centre
You may notice that some messages are missing from a flow, that had been available before. This is due to the license administrator disabling the message on the license. Please contact your license administrator for a further explanation and possibly getting the message back on your license.